Responsibilities:
Managing query resolution and first point of contact for employee and leader HR related questions, using a ticketing service to manage the queries.
Covering administrative processes for payroll, recruitment, absence management, employee changes, Flexible Benefits.
Reviewing eligibility to work for new starters and current employees ensuring all process elements are complete in line with Home Office guidance and company standard. Providing coaching to hiring managers as required.
Managing the administration of the employee lifecycle. From onboarding, employee changes and off boarding.
Support and resolve pay queries acting as a liaison between Payroll, Leaders and colleagues
Complete all other general administration such as raising purchase orders, dealing with invoice queries, completing employee references, filing etc.
Ensure both manual and electronic personnel files are created, accurately maintained and cleansed regularly in line with GDPR and data protection requirements .
Manage bookings onto courses and workshops, managing room and refreshment booking.
Manage HRIS systems ensuring data accuracy and confidentiality.
Support audits and requests for data as required.
Maintain document control for people processes and procedures.
Take the lead of reviewing Standard Operating Procedures (SOPs).
Create HR reports as required by the business including headcount, absence, starters, leavers and other KPI’s as requested.
Support the implementation and continuous improvement of people processes.
People Administrator Requirements:
Previous experience in a busy administrative environment
Strong planning, organising and time management skills – able to balance priorities
Strong attention to detail and data accuracy.
Ability to process information accurately, quickly and logically.
Excellent written and verbal communication skills, especially via email and telephone.
Strong interpersonal skills, Analytical, an Eye for detail and Self-motivated.
Work in a team environment and have a collaborative mindset.
Customer focused
IT literate with a good working knowledge of MS Office (Word and Excel) and Google sheets.